Frequently Asked Questions
Order
When will I be able to purchase?
The limited-edition objects will be available to purchase from October 1, 2026. Quantities are limited and orders will be fulfilled on a first-come, first-served basis while supplies last.
Full payment is collected at checkout to secure your pre-order. You will receive an order confirmation by email once your purchase has been completed.
When will I receive my order?
Orders are expected to ship between October 15–20, 2026. You will receive a shipping confirmation and tracking information once your order has been dispatched.
Can I cancel my order after purchase?
Final Sale
All jewelry purchases are final sale and are not eligible for return or exchange.
Please contact hi@considerbeyond.com as soon as possible with your order number.
Cancellation requests are reviewed based on the status of the order. Once preparation, or fulfillment has begun, cancellation may not be possible.
Returns
How do I request a return or exchange?
Final Sale
All jewelry purchases are final sale and are not eligible for return or exchange.
If your item arrives damaged, defective, incomplete, or incorrect, please contact CLED directly at hello@thecled.com within 7 days of receiving the product. Please include your order number, a brief description of the issue, and clear photographs of the item and its packaging.
Due to the handcrafted nature of CLED Eco Gems™, subtle variations in color, shape, transparency, bubbles, inclusions, and surface are inherent to each piece and are not considered defects.
Please do not return or send any item before receiving instructions from CLED.
What if I have a question or problem with a CLED product?
Questions concerning a CLED product—including its materials, sizing, appearance, care, quality, damage, defects, or repairs—should be directed to CLED.
Contact CLED at hello@thecled.com or through the CLED Contact page.
Shipping
Where does ConsiderBeyond X CLED limited-edition collaboration ship to?
This collaboration project is currently available for U.S. delivery only.
When will my order arrive?
Orders are expected to ship between October 15–20, 2026. You will receive a shipping confirmation and tracking information once your order has been dispatched. Processing and delivery times may vary depending on the shipping destination.
CLED Product
What are CLED Eco Gems™ made from?
CLED Eco Gems are handcrafted and upcycled from discarded glass. The glass is shaped or fused at a high temperature and annealed to improve its durability.
Because each Eco Gem is formed by hand, small bubbles, inclusions, and variations in color, shape, and size may naturally occur. These characteristics are part of the material and craftsmanship and are not considered defects.
Why does my piece look slightly different from the product image?
Every CLED piece is individually handcrafted. Differences in the shape, size, color, and surface of the Eco Gems are natural and make each piece one of a kind.
How should I care for my CLED jewelry?
After wearing your jewelry, gently wipe it with a soft, dry cotton cloth and store it separately in its original pouch or box. To help preserve the finish, avoid contact with water, chlorine, perfume, cleaning products, and excessive moisture. Remove your jewelry before showering, swimming, or exercising.
Detailed instructions are available in the CLED Jewelry Care Guide.
My CLED product arrived damaged or appears to have a defect. What should I do?
Please contact CLED directly at hello@thecled.com as soon as possible. Include:
- Your ConsiderBeyond order number
- The product name
- A description of the issue
- Clear photographs of the product and packaging
CLED will review the product-related issue and advise you on the appropriate next steps.
For questions concerning payment, your order confirmation, or delivery tracking, contact ConsiderBeyond at hi@considerbeyond.com.
Can a damaged CLED piece be repaired?
Because every piece is handmade, repair availability depends on the design, materials, and condition of the jewelry. CLED will assess the piece and recommend the most appropriate solution when possible.
Contact hello@thecled.com with photographs and a brief description of the damage. Please do not send the item before receiving instructions from CLED.
About
What is ConsiderBeyond?
ConsiderBeyond began as a platform introducing conscious brands and sharing a more considered way of living. Over the years, it has grown organically into a global cultural platform and modern maison, shaped by a distinct point of view, the stories we share, and a community drawn to our values and aesthetic.
Through editorial, collaborations, and thoughtfully selected objects, we explore ideas and values through a creative lens across design, culture, and everyday life.
How can I introduce my brand or propose a collaboration?
We are always open to discovering thoughtful brands, artists, and creative projects. Please contact us at hi@considerbeyond.com with an introduction and relevant information.
Orders & Payment
How do I know if my order was successfully placed?
Once your order has been completed, you will receive an order confirmation at the email address provided during checkout. Please check your spam or promotions folder if you do not see it in your inbox.
If you still cannot locate your confirmation, contact hi@considerbeyond.com with your name and the email address used for the order.
I entered the wrong shipping address. What should I do?
Contact hi@considerbeyond.com immediately with your order number and the correct address. Once an order has been processed or shipped, we may not be able to change its destination.